Shipping Policy 

We offer courier service via The Courier Guy at flat fee of R95 country wide. Free shipping is applied when an order exceeds R1000.Special courier fees may apply for larger items- this will be communicated to you at checkout. Courier may take up to 2-4 workings days from the day we’ve send your parcel (public holidays not included).

Once your order is placed and payment is complete through Pay Fast- you will receive an order confirmation.

RETURN POLICY AND REFUNDS

Returns

We have sourced all our products from local brands with exceptional quality, however, if there is a need to return an item please contact us within 7 days of receiving the item. Please also contact us if there is any damage that has occurred during shipping

Our return policy complies with the Consumer Protection Act of South Africa.

To be eligible for a return, your item must:

  • be returned within 7 working days
  • be undamaged and in the same condition that you have received it
  • be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.

We will not provide refunds for.

  • Any item not in original condition, damaged or defective for reasons not due to our error
  • Any item that is returned more than 7 working days after delivery
  • Any item not brought to our attention before 7 working days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed.

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